Return & Exchange Policy

Thank you for your purchase from allhallowsshop.com. We want you to be completely satisfied with your order. Please review the following policy carefully regarding returns and exchanges.

Returns & Exchanges Eligibility

  • Timeframe: Items may be returned or exchanged within 30 days of the delivery date. We are unable to process requests received after this 30-day period.
  • Condition: To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags attached. They must be returned in the original packaging to ensure the product is protected during transit.
  • Proof of Purchase: A valid order number or receipt is required for all returns and exchanges.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Makeup, Prosthetics, and Face Paint: All cosmetic items for health and hygiene reasons.
  • Special Order Items: Any products identified as special orders, pre-orders, or custom-made items.
  • Opened or Used Costumes: Costumes, masks, or accessories that show signs of being worn, tried on, or have removed tags.
  • Clearance or Final Sale Items: Any items marked as “Final Sale,” “Clearance,” or sold with a significant discount are considered final and cannot be returned.

Return Process: Step-by-Step

  1. Initiate a Return Request: To start a return or exchange, please visit our Help Desk and submit a request. You will need to provide your order number and the reason for the return.
  2. Receive Instructions: Once your request is approved, you will receive an email containing detailed return instructions and a Return Authorization Number. Returns shipped without this authorization may be delayed or refused.
  3. Package and Ship: Securely package the item(s) in their original packaging, including all tags and accessories. Please include a copy of your original packing slip or order confirmation inside the package. You are responsible for the cost of return shipping. We recommend using a trackable shipping service as we cannot be held responsible for items lost in transit.
  4. Inspection and Processing: Once we receive your return, our team will inspect the item to ensure it meets our return conditions. Processing may take several business days after the item is received.

Exchanges

  • We can process exchanges for a different size of the same item, subject to availability. If the requested size is not available, we will issue a refund to the original payment method.
  • To request an exchange, please follow the standard return process outlined above and specify that you are requesting an exchange along with the desired size.

Refunds

  • After your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original method of payment. Please allow time for your bank or credit card company to process and post the refund. This typically takes 5-10 business days after the refund is issued.
  • The original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.

Damaged or Defective Items

We take great care in packaging your orders. If you receive an item that is damaged or defective, please contact our Help Desk within 7 days of delivery. Provide your order number and photos or a video clearly showing the damage or defect. We will gladly send a replacement if available, or process a full refund, including shipping costs.

International Returns

Customers returning items from outside the country are responsible for all return shipping costs and any applicable customs fees or import duties. These costs are non-refundable. We advise you to contact your local customs office for more information.

Questions

If you have any questions about our Return Policy that were not answered here, please visit our Help Desk and submit a request for assistance. Our support team is here to help.