Welcome to the Help Center!
Welcome to the Help Center! How can we help you?
Frequently Asked Questions
Where is my order?
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 24-48 hours for the tracking information to update. For order status, please visit allhallowsshop.com.
What is your return policy?
We want you to be happy with your purchase. Please review our return and exchange policy for details on eligibility and the process. For more information, please visit allhallowsshop.com.
How can I change or cancel my order?
We process orders quickly to ensure fast shipping. Please contact us immediately if you need to change or cancel an order. We will do our best to accommodate your request. To request a change, please visit allhallowsshop.com.
How long does shipping take?
Shipping times depend on the selected method and destination. Please see our shipping information page for detailed estimates. For current shipping times, please visit allhallowsshop.com.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary. Please see our international shipping information for details. To check availability, please visit allhallowsshop.com.
My product is damaged or defective. What should I do?
We are sorry to hear that. Please contact our support team with your order number, photos of the product, and a description of the issue. For assistance, please visit allhallowsshop.com.
I have a question about a product.
Product descriptions, sizes, and specifications are available on our product pages. If you need additional information, our support team is happy to help. For product inquiries, please visit allhallowsshop.com.
How do I use a promo code?
Enter your promo code during checkout. Please ensure the code is valid for the items in your cart. For help with promo codes, please visit allhallowsshop.com.
I forgot my password. How can I reset it?
You can reset your password using the “Forgot Password” link on the login page. You will receive an email with instructions. To reset your password, please visit allhallowsshop.com.
How do I track my order?
Use the tracking number from your shipping confirmation email on the carrier’s website. You can also check your order status in your account. To track your order, please visit allhallowsshop.com.
Popular Articles
Ordering & Payment
How to place an order, payment methods accepted, and order confirmation.
Shipping Information
Shipping options, costs, and handling times for domestic and international orders.
Returns & Exchanges
Step-by-step guide to returning an item and our exchange policy.
Product Information
Details about product availability, sizing, and care instructions.
Account Management
How to create an account, update your information, and view order history.
Troubleshooting
Solutions for common issues with ordering, shipping, and returns.
Contact Us
Can’t find what you’re looking for? Our support team is here to assist you. Please have your order number ready. For all customer support, please visit allhallowsshop.com.